Deliveroo Qatar has partnered with Mind Institute, Qatar’s leading multidisciplinary therapy clinic, to provide specialized training for its riders on interacting effectively with individuals with special needs. This initiative underscores Deliveroo’s commitment to Diversity, Equity, and Inclusion (DEI), fostering inclusivity and promoting effective engagement within diverse communities.
The workshop, led by Mind Institute’s Clinical Lead, opened with an interactive Q&A, where riders shared experiences and discussed questions openly. A theoretical overview followed, covering various types of disabilities, including physical, sensory, developmental, and mental health, while addressing common misconceptions. Riders then learned effective communication strategies for managing interactions sensitively. Finally, a role-playing segment allowed them to practice empathy and supportive interactions in real-life scenarios.
“At Deliveroo, we believe in fostering a supportive and inclusive community, both within our company and in the broader community we serve. By collaborating with Mind Institute, we aim to empower our riders with the knowledge and understanding to better connect with and support individuals with disabilities. It’s a small step that can make a big difference,” said Yazan Aburaqabah, the Director of Operations at Deliveroo Middle East.
Azza Abdelrahman, Director of Programs at Mind Institute, stated, “Our partnership with Deliveroo is a meaningful opportunity to extend our mission by equipping riders with essential skills to engage effectively and sensitively with individuals with special needs. This initiative goes beyond just awareness; it’s about fostering real, respectful connections that empower those with diverse abilities in their daily interactions. We are proud to collaborate with Deliveroo in championing a more inclusive community and look forward to seeing the positive impact this training will bring.”
Upon successful completion of the training, riders were awarded a certificate acknowledging their commitment to inclusivity and enhanced customer service, in addition to being encouraged to share the skills and knowledge they acquired with the rest of the fleet. This initiative not only fortifies Deliveroo’s service quality and reinforces its dedication to being an active, beneficial part of the communities it serves, but also underscores the company’s commitment to enhancing rider wellbeing by equipping them with necessary skills and knowledge.
About Deliveroo:
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 181,000 best-loved restaurants and grocery partners, as well as around 135,000 riders to provide the best on-demand delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 10 markets, including Belgium, France, Hong Kong, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
About Mind Institute:
Mind Institute is Qatar’s leading multidisciplinary therapy clinic, dedicated to enhancing the lives of individuals of all ages through comprehensive therapy services. With a team of highly skilled QCHP-licensed therapists, Mind Institute adopts a collaborative, evidence-based approach to support children and adults with special needs, autism, mental health, and more. Since its founding in 2017, Mind Institute has become a trusted partner within the community, delivering high-quality care and advancing initiatives that promote diversity, equity, inclusion, and well-being across Qatar.
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